Number Management
The Number Management functionality has been enhanced to support the configuration of the following number types:
| ■ | Numbers for assigning to Contact Center agents |
| ■ | Numbers for assigning to calling users (not applicable to CX service) |
| ■ | Numbers for assigning to services running external applications such as Emergency Calling applications and Fax IVR or Voca (not applicable to CX service) |
The table below describes the Metering factors for the supported number types and UCaaS services.
Metering Factors and UCaaS Services
|
Service Type |
Number Type |
Metering Factor |
Call Admission Control (CAC)1 |
|---|---|---|---|
|
Live CX |
|||
|
Contact Center |
The number of sessions purchased with support for session bursts. |
Optional (when a CAC value is configured then metering is based on the configured CAC value without support for session bursts). The configured value must be 2 or greater. |
|
|
Zoom |
|||
|
|
Service |
The configured CAC value. |
CAC value |
|
Contact Center |
The number of sessions purchased with support for session bursts. |
Optional (when a CAC value is configured, then metering is based on the configured CAC value without support for session bursts). The configured value must be 2 or greater. |
|
|
User |
The number of users. |
CAC value=2 |
|
|
Live UC |
|||
|
|
Service |
The configured CAC value. |
CAC value |
|
Contact Center |
The number ofsessions purchased with support for session bursts. |
Optional (when a CAC value is configured then metering is based on the configured CAC value without support for session bursts). The configured value must be 2 or greater. |
|
|
User |
The number of users. |
CAC value=23 |
|
|
Webex Cloud Connect |
|||
|
|
Service |
The configured CAC value |
CAC value |
|
Contact Center |
The number of sessions purchased with support for session bursts. |
Optional (when a CAC value is configured then metering is based on the configured CAC value without support for session bursts). The configured value must be 2 or greater. |
|
|
User |
The number of users. |
CAC value=24 |
|
See the example details of the configured CAC value for an uploaded number in the figure below.
See the example CAC profile configuration for a SIP Connection in the figure below.
